Training

Track 1: The Power of Cloud Computing
Attendees will learn what Cloud Computing is and examples of how the Federal Government uses the power of cloud computing to accomplish its mission.

Track 2: Partnerships for Network Security
As our Networks and Online Communities grow so does the demand for security solutions.  These sessions will focus on Government cyber security requirements, applications, and solutions. 

Track 3: Networx Power in Partnerships
Attendees will learn about Networx and Networx Support Systems, receive an update on transition, and learn about new tools and transition solutions.

Track 4: Partnerships in ITS Solutions
Come hear about other ITS programs that make the Government IT professional’s job easier.

Track 5: Powerful Partnerships through Green Initiatives
Attendees will learn how the Government is saving energy and resources through its Green initiatives. 

Track 6: The Power of Wireless Solutions
These sessions will cover the latest in wireless technology and give you what you need to help build the wireless solution to meet your agency needs

Track 7: The Power of Partnering on Emerging Technologies (Government Only)
GSA’s partners in technology will introduce you to technologies on the horizon.  Sessions will focus on the current environment and where our industry partners are headed.

DAR Training
Are you a Designated Agency Representative (DAR) for the Networx Contract in need of training? AT&T, Level3, Qwest, Sprint and Verizon Business will each lead DAR Training Sessions on Monday June 21. These 3 hour sessions will be held in the morning and in the afternoon.

AT&T Networx DAR Training
Knowing how to successfully order and manage Networx services is essential to the role and responsibilities of the Government DAR (Designated Agency Representative). Through hands-on activities, detailed job aids and resource materials, this interactive workshop will teach you how to order, track and manage your assets by:
- Identifying the 44 Networx Service offerings and their technology.
- Setting up a Networx account/Agency Hierarchy Code.
- Identifying the key components needed to order Networx Services.
- Understanding the various ways to order, track and manage your inventory/assets.
- Understanding pricing, billing and the dispute resolution process.
- Understanding how to detect Telecommunications Fraud.
- Viewing the health of your network and creating trouble tickets electronically

AT&T Networx Training Registration

Level 3 DAR Training
This condensed DAR training session is an abbreviated version of the
Level 3 DAR course that is accessible via the Level 3 GSA Training
site. This session provides the Government DAR (Designated Agency
Representative) with information about the Level 3 Networx Enterprise
contract and an overview of the WITS 3 contract. Students will learn
about our services, processes and procedures as well as using the GSA
Customer Portal.  Primary focus will be on the use of the Portal for
order entry, tracking, inventory, and billing.
Copies of presentation materials, slides, handouts and job aids will
be made available to the student.

This training is segmented into 4 modules:
- Module 1: Overview of Networx Services.
- Module 2: Operational Overview
- Module 3: Networx Portal –  Order Placement and Tracking
- Module 4: Overview of WITS 3 Services and the WITS 3 Portal

To register, click the link below.

Level 3 DAR Training Registration

Qwest Government Services - Networx DAR Training
The Qwest Networx DAR training introduces our Networx services, features and benefits including the newest service: MTIPS (Managed Trusted Internet Protocol Service). This training includes processes and procedures designed to enhance the Networx customer service experience. 

The Qwest DAR training includes:
- Overview of Qwest Networx Services, including MTIPS!
- Demonstration of Qwest Operational Support Systems (Qwest Control Networx Portal)
- Overview of Qwest Service Delivery, Inventory, and Repair Processes and Procedures
- Billing Inquiry and Reporting functions
- Transition procedural overview
- Roles and Responsibilities

To register, click the link below, then select the June 21, 2010 Designated Agency Representative Training in Orlando, FL.

Qwest DAR Training Registration

Sprint Networx DAR Training
Sprint will provide a 1/2 day training session for Designated Agency Representatives.  DARs may register for one of two sessions in the morning or in the afternoon.  Students will be introduced to the history and background of the Networx contract, Sprint products and service offerings under Networx, and an overview of Sprint service order processes, billing, dispute handling, trouble management, customer support and pricing.
Students will also receive an overview and demonstration of the Sprint Government Web Portal and the Sprint Networx Billing Software tool.

After completing DAR Training at the 2010 Network Services Conference, students will be able to:
- Enhance agency telecommunications effectiveness by gaining a better understanding of the selection of applicable service and applications available under the Networx Enterprise contract.
- Understand Sprint Networx Enterprise services and products, security offerings, and Government roles and
responsibilities.
- Describe Sprint Operational Support Systems including online billing, service ordering, trouble management,
pricing, inventory, report snap-shot and ad hoc reporting.
- Understand Sprint Networx processes and procedures, including: placing and tracking orders, reporting and
tracking troubles and complaints, escalation procedures for problem resolution, resolving billing disputes, obtaining credit adjustments, fraud prevention including: customer premises safeguards, proper
service assistance methods, and coordinating with the Sprint Networx Customer Support Office.
- Describe the Sprint and Government Agency roles and responsibilities, expectations, timeframes and preparation activities as they apply to Transition.

To register for DAR Training, visit the Sprint Government Web Portal by clicking on the link below and selecting the class you wish to attend.

Sprint DAR Training Registration (Coming Soon!)

Verizon Business Designated Agency Representative (DAR) Networx Overview
This session will provide information on the following:  Overview of the Networx Universal Customer Center (NUCC)/Networx Enterprise Customer Center (NECC) Portals and Process for Registering for the Portal.

Demonstrations of:
- Service ordering and tracking
- Invoice viewing and billing inquiries
- Trouble reporting and trouble ticket tracking
- Dashboard
- Metrix reporting
- Additional network tools

Review of the Verizon Business Customer Training Web Site:
- Classroom / Online / On-demand training options
- Downloadable User Guides (Please note: a printed guide will not be provided in this overview course.)

Attendees will receive a certificate upon completion of the course.

To register for the Verizon Business DAR Training, visit the Verizon registration page below and select the class you wish to attend.

Verizon DAR Training Registration

Transition Manager 301: Networx Transition Triage
Description: Please join this interactive training workshop focused on the most important Networx transition topics you need to know. Space limited, prior registration required.
To register for this session please email: Networx.Transition@gsa.gov

Transition Manager 301: Networx Transition Minute Clinic
Description: Not sure which TIP reports to view? Confused about the taxonomy? Please drop in and speak one-on-one with our Networx transition panel experts waiting to empower you. Time to get your Agency closer to that finish line! To register for this session please email: Networx.Transition@gsa.gov